Prince Era Returns & Refund Policy

Return Eligibility Window

We operate with two distinct return periods based on the reason for the return:

Condition of Returned Items

To be eligible for any return or exchange, the item must meet the following criteria:

• Original Condition: Items must be unused, unworn, unwashed, and in the same condition that you received them.
• Tags: All original tags and labels must be attached and intact.
• Packaging: Items must be returned in the original or comparable protective packaging.
• Rejection: Items smelling of perfume, smoke, or showing any signs of wear, damage, or alteration will be rejected and sent back to the customer at their expense.

Non-Returnable / Final Sale Items

The following items are considered Final Sale and cannot be returned or exchanged for any reason (unless defective):

• Personalized or custom-made products.

Return Shipping Costs

• Our Error: If the return is due to an error on our part (damaged/defective/incorrect item), Prince Era will cover all return shipping costs and provide a pre-paid shipping label.
• Customer Request: For returns due to change of mind or size/fit issues (3-day window), the customer is responsible for the return shipping costs. We highly recommend using a trackable and insured shipping method.

How to Initiate a Return

1. Request: Email our support team at [Your Support Email Address] within the eligible time window (3 or 7 days) with your Order Number, the item(s) you wish to return, and the specific reason.
2. Authorization: We will review your request and, if approved, send you a Return Authorization (RA) number and detailed shipping instructions.
3. Ship Back: Clearly write the RA number on the exterior of your package and ship the item(s) to the provided address promptly.

Refunds and Processing

• Refunds (7-Day Returns only): Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.
• Exchanges/Store Credit (3-Day Returns): For approved returns within the 3-day window, we will process the exchange or issue an electronic store credit once the item is inspected.